Knowledge Base

1. Where is mennu.co.uk based?

mennu.co.uk is an international online platform designed for businesses worldwide that want to create and manage QR Code digital menus. The service is entirely web-based, so you can use it from any location.

2. Which countries are supported?

mennu.co.uk works globally. Your digital menu can be accessed from any country, and the admin dashboard is available worldwide. Please note: available payment methods may vary depending on your country.

3. How do I start using the QR Code menu service?

Getting started is quick and simple:

1. Visit mennu.co.uk.
2. Create your free account.
3. Add your business and build your digital menu.
4. Generate your unique QR Code.
5. Print or display the QR Code for your customers.

Your digital menu will be live immediately after setup.

4. What are the prices for the service?

mennu.co.uk offers flexible plans designed for businesses of all sizes. You can view updated pricing and plan features at: https://mennu.co.uk/plan

5. Which payment methods do you accept?

mennu.co.uk supports major modern payment options, such as:

Credit and debit cards. Recurring subscriptions (availability may vary by region)

6. Can I pay only during my business season?

Yes. If your business operates seasonally, you may cancel or pause your subscription at any time and reactivate it when needed. Your account and menu will remain stored until your next activation.

7. What image parameters do you recommend?

For best results and fast loading times:

• Format: JPG or PNG
• Maximum size: 1 MB per image
• Suggested resolution: 800–1200 px on the longest edge
• Ideal aspect ratio: 1:1 or 4:3

8. Where can I find the URL to my menu?

Your public menu link is available in your business dashboard:

1. Log in to your account.
2. Go to Dashboard.
3. Copy the link shown under store name.

This is the link your customers access when they scan the QR Code.

9. How can I change my business URL?

You can customize your menu URL directly in the dashboard:

1. Go to Dashboard.
2. Click on the 3 dots symbol ⋮ beside your store name and click on edit.
3. Change the URL alias for your new preferred name.
4. Click on Update to Save the changes.

If the URL is available, it will update immediately.

10. How do I add or remove an employee?

To manage staff access:

1. Click the top menu with your name.
2. Go to Teams
3. Create a Team
4. Invite a member by adding his/her/them email and select the necessary permissions
5. To remove someone, click on your team, select the person you want and click on delete.

You may also assign different permissions based on roles.

11. How can I change the owner of the business account?

If ownership needs to be transferred:

1. On the top menu, click on your name.
2. Click Account.
3. Edit the details of the new owner.
4. Click on Update.

12. Why does my QR Code show advertisements to customers?

Advertisements may appear if your establishment is using the free plan. To remove ads and provide a professional, branded experience, upgrade to a paid plan at: mennu.co.uk/plan

13. My guests cannot see my menu. What should I do?

This usually occurs for one of the following reasons:

• Store enabled is not selected.
• URL was changed – confirm the QR Code uses the updated link.
• Categories or items are inactive – verify your menu items are published.
• Browser cache – ask customers to refresh the page.

Checking these steps normally resolves the issue.

14. Can I see how many people accessed my menu?

Yes. mennu.co.uk includes a built-in deep analytics dashboard showing:

• Menu view count
• Access times
• Device types used by visitors and much more

You can find these insights under Store - Statistics.

15. How can I receive orders from my guests?

If ordering is enabled:

1. Activate Ordering Mode in your Store dashboard.
2. Configure pickup/delivery options, fees, and notifications.
3. New orders will appear in real time in your admin panel and, depending on your settings and also by email.

16. How do I turn ordering off?

To disable the ordering feature:

1. Go to Store - Edit - Ordering.
2. Switch Ordering Mode to Off.
3. Save your changes.

Your menu will remain visible, but customers will not be able to place orders.

17. How do I delete my account or my business?

To delete a business:

1. On the top menu. click Stores.
2. Select the store you want to delete, click on the 3 dots symbol ⋮ and select Delete.

To delete your full account:

1. On the top menu, click on your account name.
2. Click on Account
3. Click Delete Account.
4. Confirm the action.

This action is permanent and cannot be undone.